service Service ID Service description
1-Water service assignment 15031452100 This process is used for water service assignment considering the articles 4-17and 4-23 of operation regulations and general conditions of water and sewage tariffs
2-Sewage service assignment 14021452101 This process is used for sewer service assignment considering the articles 4-18 and 4-23 of operation regulations and general conditions of water and sewage tariffs
3-Changing the use of water branch 15031453100 This process is used for Changing the use of water branch considering the article 4-32 of operation regulations and general conditions of water and sewage tariffs
4-Answer to the inquiry of water service ownership 15031453101 This process is used for answering to the inquiry of other organizations
5-Changing the personal information of the subscribers 15031453102 This process is used for changing the personal information of the subscribers considering the article 4-29 of operation regulations and general conditions of water and sewage tariffs
6-Changing the number of residential units of water and sewer subscribers 15031453103 This process is used for changing the personal information of the subscribers considering the article 4-32 of operation regulations and general conditions of water and sewage tariffs
7-Changing the contract capacity of water service 15031453104 This process is used for increasing or decreasing the contract capacity of non-residential real estate considering the articles 4-57and 4-59 of operation regulations and general conditions of water and sewage tariffs
8-Changing the diameter of the connection 15031453105 This process is used for changing the diameter of the connection considering the article 4-21 of operation regulations and general conditions of water and sewage tariffs
9-Seperation of water meters 15031453106 This process is used for separation of water meters considering the article 4-62 of operation regulations and general conditions of water and sewage tariffs
10-Changing the place of water meter 15031452107 This process is used for changing the place of water meter considering the article 4-26 of operation regulations and general conditions of water and sewage tariffs
11-Testing the water meter 15031453108 This process is used for testing the measuring devices considering the article 4-30 of operation regulations and general conditions of water and sewage tariffs
12-Replacing the water meter 15031453109 This process is used for replacing new water meters considering the article 4-38 of operation regulations and general conditions of water and sewage tariffs
13-Installing extra sewage siphon 14021453110 This process is used for installing extra sewer siphon following the operation regulations and general conditions of water and sewage tariffs
14-Temporary disconnection and reconnection 15031453111 This process is used for temporary disconnection and reconnection of water branches considering the articles 4-39 and 4-40 of operation regulations and general conditions of water and sewage tariffs
15-Collect or merge the water connections 15031453112 This process is used for collecting or merging the water connections considering the articles 4-41 and 4-62 of operation regulations and general conditions of water and sewage tariffs
16-Debt settlement of water and sewage subscribers 15031453113 This process is used for debt settlement of real-state considering the article 4-29 of operation regulations and general conditions of water and sewage tariffs
17-Request to review the bills of water and sewage subscribers 15031453114 This process is used to review the bills of water and sewage subscribers considering the articles 4-30 and 4-31 of operation regulations and general conditions of water and sewage tariffs
18-Announcement of water meter operation 15031453115 This process is used to announce water meter operation by the subscriber or the residents whenever water meter reading is not possible for the abfa-qom for some reason
19-To review the bill records of water and wastewater subscribers 15031453116 This process is used to review the bill record of water and wastewater subscribers considering the article 30of operation regulations and general conditions of water and sewage tariffs
20-Sale of tanker water 15031453119 This process is for for tanker water selling service considering the article 4-42 of operation regulations and general conditions of water and sewage tariffs
21-Addressing and resolving problems caused by water and sewage accidents 15031946000 In the case of accidents related to water and wastewater installations, the company will solve the problem and do the repairs according to the regulations.
22-Water outage notification 15031947000 Water outage occurs in rural or urban areas because of a water main break or other water line
problems. In this case for subscriber's satisfaction an alert or a notification is sent to them. The
service is given by the company to inform the estimated time until their water is fixed and restored.
23-Respond to water and sewage complaints 15031948000 The complaints related to water and wastewater services are followed up.
24-Consider suggestions on water and wastewater field 15031949000 The suggestions and recommendations of all the stakeholders inside and outside the company are investigated in order to improve and upgrade the services.

 


6.1.8.0
گروه دورانV6.1.8.0